It's a numbers game!
An integrated predictive dialing platform that paves the way for reps productivity by avoiding busy signals, voicemails, disconnected lines, invalid numbers, and no-answers. Our clients that use predictive dialing have seen up to a 400% increase in productivity!
KEEP YOUR OPERATORS BUSY
Stop wasting time manually dialing numbers from a list in search of an answer. Our Predictive Dialer does that for you.
TRICKLE DIALING
Not all leads answer on the first try. Automatically call them back using configured pattern to delay and schedule call-backs.
INTELLIGENT LEAD IMPORTING
Not all leads answer on the first try. Automatically call them back using configured pattern to delay and schedule call-backs.
BUILT-IN SOFT DIALER
Our automated system greets callers and offers them an option menu. Make it easier for your customers to reach the right person.
RANDOM NUMBER DIALING
Using a local area code to call a contact can lift call connection rates by up to 400%. Deskforce has numbers available in over 78 countries and 3400 area codes worldwide.
TRACK PERFORMANCE
Know which agent is performing better, how much time they spend on a call, how much time they spend in between calls.
Manage Extensions
Create and configure your extensions and group assignments to best manage your team.
DID Management
Route your inbound calling to specific agents or groups with unique phone numbers.
Call Back Management
Automate your call-back process by calling no-answers and busy signals back over various times of the day.
Monitoring Dashboard
View your data and graphs specific to a group or location in an easy to view interface viewable from a wallboard.
Affiliate Management
Keep track and route calls from your best affiliate, to the best list to the best agent.
Secure
Give access to your remote users and branch offices with ease. Add IP addresses for permanent or temporary usage
Effective Calls
Not all calls are productive, Keep track of which agents are engaged in the calls that matter.
WebRTC Enabled
No need for a separate soft dialer solution! Our built-in soft dialer is designed to work seamlessly into your workflow.
Recordings by Status
Sort and export calls based on status of the call, keep track and adjust your messaging as needed.
Smart List loader
Load leads from integrations and external sources with ease. Numbers are auto tagged with timezone and verified valid.
Easy to use and operate
GET BETTER RESULTS ON YOUR SALES AND SUPPORT ACTIVITY
Frequently asked questions
Deskforce is integrated with all your lead generation tools including landing pages, CRM’s, affiliate sites, and lists to automate your outbound calling.
Deskforce is a zero-download predictive dialer software that requires no IT support to maintain or install. Every feature and system is easily configured. With highly configurable features, Deskforce fits your requirements and will increase the productivity of your contact center agents.
Deskforce digests your leads and contacts and prepares them for contact by validating the phone numbers and time zone. Using highly configurable campaigns, Deskforce automatically dials your leads in a manner best suiting the needs of the marketing effort.
71% of the leads your company generates on the Internet are wastes due to slow response getting back to them!
Deskforce Predictive Dialer will call your list of telephone numbers, screening out no-answers, busy signals, answering machines, and disconnected numbers and, if possible, send an SMS or E-mail with a link for an immediate call back!
Your agents handle only live calls and are able to send SMS, emails, and schedule meetings. All engagements that are successful can be automatically uploaded to your CRM and all conversations can be converted to text for big data processing.
And all the while, the system will be calculating and predicting the next best opportunity for your agent to handle another successful call.
Deskforce Predictive Dialer is built entirely in the cloud, and with built in audio, your agents simply login to the interface, and with a headset, can take and place calls. No downloads, no additional hardware. If your operation has a need, or already have purchased SIP phones, they can be configured easily to work with our system.
Yes, and not all call recording solutions are created equal.
From boosting sales and enhancing training, to protecting your organizations from legal action, compliance violations and the like, our built-in recording solution accelerates your ROI and provides your company with a peace of mind
Deskforce Predictive Dialer is a communication platform that works standalone or integrated with your CRM and platforms.
Our clients say
Predictive dialer is an amazing product by Deskforce. Saves money, saves manpower, saves time, and it works on a PC or phone. My company has been a client of Deskforce for more than 2 years, and one of the reasons for applying for their services was because of the Dialer.
Alex Walter
Operations Manager - Master Card
As a young startup, you want to receive the best service for a fair price. At Deskforce we got a team of professionals that are always available, and know how to give excellent service in a timely manner. Highly recommended!
Amit A.
CEO - EZsave
We use it every day with 4 brands and 5 offices, and it works perfectly every day, like a well-oiled machine. The Dialer has solved for us many problems and has saved a lot of money and manpower. Any call center that makes calls to clients daily must get Deskforce's Predictive Dialer.
Deskforce and the team behind it, are definitely meeting all our requirements. The price is fair, the quality is excellent.
Gil O.
CEO - Food For Life
Seamless integration with
From Click2Call and Call popup's Deskforce Predictive Dialer and API empowers your CRM & Platform to connect.
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