GIVE THE DRIVING FORCE TO YOUR AGENTS AND BOOST YOUR PROFITS!
Operating an outbound contact center or sales department? It’s time to boost your productivity by quadrupling agent opportunities with quality leads. Deskforce Dialer, an automated Dialing platform utilised by contact centers across the globe, paves the way for agent productivity and success by avoiding busy signals, voicemails, disconnected lines, invalid numbers, and no-answers.
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How predictive dialer works
Deskforce is integrated with all your lead generation tools including landing pages, CRM’s, affiliate sites, and lists to automate your outbound calling.
Deskforce is a zero-download predictive dialer software that requires no IT support to maintain or install. Every feature and system is easily configured. With highly configurable features, Deskforce fits your requirements and will increase the productivity of your contact center agents.
Deskforce digests your leads and contacts and prepares them for contact by validating the phone numbers and time zone. Using highly configurable campaigns, Deskforce automatically dials your leads in a manner best suiting the needs of the marketing effort.
● Atomic Dialer will call your list of telephone numbers, screening out no-answers, busy signals, answering machines, and disconnected numbers and, if possible, send an SMS or E-mail with a link for an immediate call back!
● Your agents handle only live calls and are able to send SMS, emails, and schedule meetings. All engagements that are successful can be automatically uploaded to your CRM and all conversations can be converted to text for big data processing.
● And all the while, the system will be calculating and predicting the next best opportunity for your agent to handle another successful call.
Keep your operators busy
Stop wasting time manually dialing numbers from a list in search of an answer. Our Predictive Dialer does that for you and allows your operators to focus on the call at hand.
Built-in Soft Dialer
No need for a separate soft dialer solution! Our built-in soft dialer is designed to work seamlessly into your workflow.
Help your sales force succeed
Provide on-point information about the lead and guide them through the sales process by outlining the sale script.
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All-in-one web interface
One hub provides all the information your agent may need, including call lists, contact information, and sales scripts.
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Continue the conversation
Take advantage of built-in SMS and email messaging and continue the conversation after the call has ended.
SMS / Messaging
Intelligent lead importing
Because Deskforce automatically determines the time zones of your leads, your agent can create rule-based logic to send emails and SMS’s to the lead before or after the call, at the appropriate time.
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Speech to Text
Speech to Text makes dial monitoring easier, reducing the need for dedicated call monitors.
Learn moreRead more on our blog!
8 Ways Predictive Dialers Drive Brand Success
Time is the measurement of our accomplishments, and for the call center, time is everything. Reaching an opportunity or dialing is time spent for an agent, and with each passing second, opportunities that could convert to a sale are lost, resulting in fewer sales and missed opportunities for delivering great customer service.
Click-based Dialing: Taking the Dialing Out of ‘Smiling and Dialing’
There can be no doubt in this day and age about the degree to which Voice Over IP, or VoIP, has affected the call center industry. Taking call center operations into the cloud has resulted in enormous gains in efficiency.
Predictive Dialer Realtime Unleashed!
I’d like to give a very warm welcome to Deskforce Predictive Dialer v2, aka the "new realtime." Sure, change has its challenges, but we know you’ll make this new version feel right at home when it starts working for you.
“ Saves money, saves manpower, saves time, works on PC phone. ”
Predictive dialer is an amazing product by Deskforce. Saves money, saves manpower, saves time, and it works on a PC or phone. My company has been a client of Deskforce for more than 2 years, and one of the reasons for applying for their services was because of the Dialer. We use it every day with 4 brands and 5 offices, and it works perfectly every day, like a well-oiled machine. The Dialer has solved for us many problems and has saved a lot of money and manpower. Any call center that makes calls to clients daily must get Deskforce's Predictive Dialer.
Charles Bornstein, Eventus
Stop wasting time manually dialing numbers from a list.
Schedule your demo and get a taste of the efficiency that our predictive dialer can bring to your call center.