Deskforce, a leading provider of cloud communications for business, has partnered with Zoho to integrate Deskforce’s CloudPBX platform into the Zoho CRM platform. This integration will allow Contact centers and businesses to streamline the way they engage with customers, clients and prospects by enabling seamless voice and SMS messaging for contextual customer connections. Click2Call, Call recordings and Call-iq for inbound and outbound calling activities, is now native within Zoho CRM.
Now available in the Zoho Marketplace, the Deskforce Extension for Zoho allows users to connect with customers or prospects without leaving the CRM platform interface. For businesses using Zoho CRM to streamline their management of clients and client interactions, the seamless, contextual communications enabled by the Deskforce Extension further enhances the way they do business. This integration provides customers with the ability to reach contacts wherever they are enabling richer customer connections for deeper relationships and more meaningful engagement through voice and messaging.
“Whether it’s a contact center or a sales desk, monitoring customer touchpoints by documenting call activity, listening to recorded calls, knowing who is calling, or a sales professional making bulk voice calls to key prospects, the integration of Deskforce into Zoho CRM enriches and empowers the user experience for increased productivity and enhanced customer connections,” said Elie Rubin CEO of Deskforce.
Mr. Rubin continued, “Furthering Deskforce’s existing partnership with Zoho to include all the best of our CloudPBX with Zoho’s Cloud CRM, is the perfect complement to our robust offering of cloud communications solutions for business. We are excited to continue to innovate with Zoho on new and clever ways to help businesses stay connected. We look forward to adding many other platforms and CRM’s into the deskforce family!”
With the Deskforce Extension for Zoho CRM, users can also:
- Make voice calls to contacts from within the Zoho CRM
- Track outbound call history with up-to-date call status
- Listen to recordings of all calls
- Create/manage customized voice templates
Deskforce is a self-funded Jerusalem-based startup with a branch office in Sofia, Bulgaria. Focused on cloud-based Call Center software, Deskforce equips businesses with a full ecosystem of cloud-based software that consolidate the business process and strengthens business intelligence efforts. Deskforce’s real-time communication solution empowers, augments and motivates agents to increase productivity across sales, retention and support departments. For more information please visit https://www.deskforce.com or CONTACT: Arina, +972-54-6254456, Arina@deskforce.com
Zoho is THE operating system for business – a single cloud platform with all the necessary applications to run a business entirely from the cloud. Businesses can acquire and manage customers using Zoho’s marketing, sales and customer support applications – Campaigns, CRM and Desk – and can then empower employees to create, store and distribute content on the cloud with Zoho’s productivity and collaboration applications – Office, Mail and Docs. Additionally, businesses can run their own operations on Zoho’s finance and human resources applications – Books, People and Recruit. More than 20 million users around the world across hundreds of thousands of companies rely on Zoho every day to run their businesses – including Zoho itself. A business can choose to run on the entire Zoho suite, or use just a single application. Zoho applications are available directly through zoho.com, or through an ecosystem of hundreds of worldwide Zoho partners. Zoho is a division of Zoho Corp., a privately-held and consistently profitable company, with more than 3,500 employees. Zoho is headquartered in Pleasanton, CA with international headquarters in Chennai, India, and offices in Austin, London, Yokohama and Beijing. For more information, please visit https://www.zoho.com