Deskforce, a leading provider of cloud communications for business, has now partnered with FreshDesk to integrate Deskforce’s CloudPBX platform into the FreshDesk platform. This integration will allow contact centers and businesses to streamline the way they engage with customers, enabling seamless voice into their ticketing system. Call recordings, call logs, and call pop-ups for inbound calls are now native within FreshDesk.
Now available in the Freshdesk Marketplace, the Deskforce Extension for FreshDesk allows users to have tickets auto-generated from inbound calls, keep track of recordings of that call, and notify agents who is calling without leaving their helpdesk platform. This integration provides Freshdesk customers the ability to manage their voice channel wherever they are, enabling richer customer connections for deeper relationships and more meaningful engagement through Deskforce’s voice API.
“Knowing who is calling, and autogenerating a helpdesk ticket with the recording of the call, empowers the user experience for increased productivity and enhanced customer connections,” said Elie Rubin, CEO of Deskforce.
Mr. Rubin continued, “Part of our overall strategy is to leverage our API to integrate with CRM’s and helpdesk platforms to provide a stronger value proposition. Deskforce’s existing partnership with Freshdesk to include all the best of our CloudPBX with Freshdesk’s Cloud CRM is the perfect complement to our robust offering of cloud communications solutions for business. We are excited to continue to innovate with Freshdesk on new and clever ways to help businesses manage their helpdesk. We look forward to adding many other platforms and CRM’s into the deskforce family!”
With the Deskforce Extension for Freshdesk CRM, users can also:
- Auto-generate tickets based on inbound phone numbers
- Assign the ticket to the agent that answered the call
- Screen pop the information of the customer upon inbound call
- Display a recording of the call attached to the tickets
Deskforce is a self-funded Jerusalem-based startup with a branch office in Sofia, Bulgaria. Focused on cloud-based call center software, Deskforce equips businesses with a full ecosystem of cloud-based software that consolidate the business process and strengthens business intelligence efforts. Deskforce’s realtime communications solutions empower, augment, and motivate agents to increase productivity across sales, retention, and support departments. For more information please visit https://www.deskforce.com or CONTACT: Arina, +972-54-6254456, Arina@deskforce.com