Raise your standards
HD Calling, Features, Tools and Reporting that empower your team with an intelligent communication platform.
Review your reps calls for quality assurance and regulation. Recorded calls are securely saved and available for your operational requirements.
View all your reps and agents in one screen filtered by branch, department or any other criteria. Keep a pulse of your operations in realtime.
Agents can easily set their customisable pause statuses, giving them the time they need before taking the next call.
BUILT-IN SOFT DIALER
No need to download software , SIP phones, or purchase hard phones. Just login and talk. No setup, No fuss.
RANDOM NUMBER DIALING
Using a local area code to call a contact can lift call connection rates by up to 400%. Deskforce has numbers available in over 78 countries and 3400 area codes worldwide.
Know which agent is performing better, how much time they spend on a call, how much time they spend in between calls.
Easy to use and operate
GET BETTER RESULTS ON YOUR SALES AND SUPPORT ACTIVITY
Ready to add click-to call functionality to your CRM or Platform?
We’ve got the building blocks you need!
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Frequently asked questions
There are a number of key advantages to using a Hosted PBX service versus a traditional telephone service or purchasing an office telephone system. Public Branch Exchange (PBX) is a technology that a telephone provider uses to route calls. A CloudPBX system utilizes the cloud, which means that data is stored and transferred over the Internet, instead of from a local piece of hardware (such as a computer or server) that the end-user owns.
With Deskforce’s CloudPBX, your company can use any current VoIP phone without any further capital expense. Deskforce Cloud PBX works by connecting your phones or phone software to your existing internet, then sending the voice to our servers for recording and routing to your desired destination. Your office must have a Voice Over Internet Protocol (VoIP) or other IP phones or adapters to use the Cloud PBX.
With setup completed in less than 1 day, and unlimited extensions, Deskforce’s CloudPBX gives you the scalability and security you need. With a CloudPBX you can do anything a regular phone system can do, but from anywhere in the world, and without bulky external devices. You save time and money by bypassing installation and maintenance of hardware, and by connecting everyone in your company on a single platform in the office, and around the world. Custom setups and customizations encouraged!
Deskforce Cloud PBX is a communication platform that works standalone or integrated with your CRM and platforms.
LEVEL-UP WITH WORLD CLASS SUPPORT
Deskforce support is next-level, and you’ll feel the difference from day 1.
- Our Network Operations Team monitors your network traffic 24/7, 365
- We continuously test for connectivity and quality
- Every customer is connected to our Customer Support team
- Dedicated Customer Success team focused on your business
See our products in action,
schedule a personalised demo
Get answers to your questions and see how we can help you manage your customer engagement interactions smoothly and efficiently.
Our experts will guide you through our solution and advise you on how to get the best for your customer journey