Ring, Buzz, Ding, UhOh, You got Mail… Ok so the last one we don’t hear very often anymore, 🙂 but you get the point;) We have different methods that we prefer to communicate and for different reasons, and as such, […]
Omni-Channel Communication
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Established in 2009, Deskforce has quickly established itself as a global partner to call centers and businesses alike. Deskforce specializes in design and implementation of single and multi-site complex communication systems and custom software integrations.
Deskforce has Secured Funding from a US-based Venture Capital
Deskforce is pleased to announce that it has secured funding from a US-based Venture Capital for its Series A Financing round led by Cornerstone Venture Partners. This round is to expedite growth as a Customer-Centric Contact Center platform. This represents […]
13 KPI’S for Outbound Call Centers that you must be following
Selecting Metrics Taking a pulse of your outbound sales operation ensures that your team will hit their targets. These 13 data points are ones that you need to be watching like a hawk! Conversion Rate First and foremost, is this […]
8 sales automation features that will boost your sales team
Your Sales reps spend only 37% of time selling.. let’s flip that for you.. Your sales sniper you just hired is not sniping your leads 63% of the time. Oh, and if his productivity isn’t helping you hit your targets, […]
Cloud Communications Provider Deskforce Now Accepts Bitcoin Payments
FOR IMMEDIATE RELEASE: Thursday Feb 21 2019 Nicky Nikolaev DeskForce nicky.nikolaev@deskforce.com Jerusalem, Israel: Deskforce, a leading provider of cloud communications for business, has started accepting Bitcoin payments in addition to conventional payment methods. Providing call centers and more than 10,000 […]
The Death of the Salesman?
How to Introduce Technology that Increases Sales without Losing the Human Touch During the Systems in the City conference in March 2017, Richard Peers, Senior Director Financial Services Industry at Microsoft, suggested that by 2020 85% of all customer contacts […]
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Predictive dialers. Time. It’s the measurement of our accomplishments and for the call center it’s everything. How much time it takes for an agent to reach an opportunity, how much time is spent dialing, these all tasks eat time like […]
How To Get Better Answer Rates (ACR) From Sales Calling Campaigns
Cloud-based phone systems, or VoIP calling, and the technology that has developed with it such as predictive and power dialers, enable businesses to vastly expand their reach when direct calling. At the same time, an “anti-spam” mentality and now industry […]
Happy Holidays
Dear Friends, This past year has seen many company milestones and accomplishments, and stellar growth. We’ve got a lot of exciting things in store for 2019 and we can’t wait to share every bit of it with you! Some highlights from […]
8 days of light, 8 New AutoDialer features!
It’s not a miracle! Yet another major upgrade of our Dialer that will bring your contact center even more engagements and conversions! This upgrade gives you the tools to give the best leads, from the best affiliate to the best […]