5 Reasons your call center needs a Cloud PBX

Deskforce Cloud PBX creates a flexible and efficient way to dial your contacts and stay in touch with your team. The benefits of a Cloud PBX are both instreamlining of operations and in reducing operational costs, by offering innovative features like automated greeting, Agent Availability, Call Monitoring, Analytics, call routing, conference calling without any additional hardware.

We have come along way from the days of the on-premise PBX phone system that required both upfront and recurring infrastructure costs.  Not to mention the need for a robust onsite IT infrastructure, the Cloud PBX has certainly raised the bar and made cutting edge technology more accessible for businesses and call centers.

Many entrepreneurs and COO’s contact Deskforce with questions from, how to keep track of this KPI? or how do I automate my dialing so we are spending more time talking and closing deals?”

Here is a quick list of  reasons why your organisation can benefit from moving your communications platform to the cloud.

1. Set up the PBX Quickly

Using a hosted PBX phone system without investing extra time and resources, your business can start using the hosted PBX solution without building a customized IT infrastructure. Deskforce helps configure, customize, and extend your system by providing a user-friendly dashboard and skilled support department to ensure you are on your feet in a fraction of the time.

2. Scale the PBX System on Demand

Deskforce Cloud PBX solutions are much more scalable than on-premise PBX phone systems. You can scale in a number of ways – creating additional user accounts and adding new extensions with any additional IT.

You even have the option to streamline corporate communication by monitoring and improving the call related activities based on the statistical reports provided by the dashboard portal.

3. Maintain Phone System Reliability and Security

The hosted PBX phone systems runs on offsite data centers managed by the top cloud communication service providers. By choosing certified and time tested data centers that are the same network google.com and Amazon use, your company is assured regular maintenance to reduce downtime. To further protect your security, Deskforce  can secure corporate communication by hosting the PBX phone system with security protocols that lock your system to your office and  offsite locations

Many businesses migrate to our hosted PBX solutions to avail a higher level of reliability and redundancy without investing additional resources.

4. Accelerate Disaster Recovery

Many businesses migrate to our cloud-based environment to facilitate and streamline disaster recovery. The Cloud PBX will help your organisation to continue operating in the event of both natural and man-made disasters.

Further,  the hosted PBX phone systems make it easier for your organisation to shift or relocate your business without interrupting corporate communication.

5. Shrink your IT Budget

Your business can access your phone system over the internet without building and managing on-premise IT infrastructure. Further with dialing based on based on pay-as-you-use pricing model and phone packages, your dialling expenses can be reduced and limited.

The Deskforce Cloud PBX solution will help you to optimize your call center, sales teams and support teams for a fraction of the cost of on-premise with the features of much higher priced systems.