In a time when people’s phones are considered to be more like computers that happen to have phones built into them, it is easy to forget that voice communication still drives global commerce. Email and other data-based platforms will always […]
Month: June 2015
Performance as a metric
When equipped with Innitel’s Call center dashboard, call center managers are behind the wheel of nothing less then a performance race car. In performance driving the speedometer and RPMs are an essential part of the driving; likewise the persistent gauges and metrics displayed […]
